Kevin James, RPh, MBA, CCHP
Chief Executive Officer
Dan Riser, CPA
Chief Financial Officer
Craig York, MBA, MS
Chief Information Officer
Anthony von Reichert
Vice President, Human Resources & Quality Compliance
Tim Urlocker
Director of Partner Relations
Kristin Blanchard, Director Provider Networks
Vanessa Garcia, BA, CPhT
Program Manager, V.A. Programs
Dawn Snow, BA, CPhT
Senior Director, USMS Programs
Kevin James, RPh, MBA, CCHP
Chief Executive Officer
Official: Chief Executive Officer
Unofficial: Problem Solver
Kevin has over 25 years of experience, across a broad range of industries, including retail and specialty pharmacy sales and operations, government programs, regulatory compliance, auditing, account management, managed care contracting, and claims adjudication. As CEO of Heritage, his focus is providing strategic direction and supporting the leadership team responsible for developing and implementing programs that positively change people’s lives.
Kevin is tasked with supporting his leadership team in designing, implementing, performing, and completing activities to maintain and improve the quality, compliance, and cost-effectiveness for Heritage’s medical and pharmacy benefit business lines. He oversees day-to-day clinical service operations, provides support to the Clinical Staff, Account Management, and the Customer Care Teams, monitors and measures the impact of business initiatives and provides suggestions and direction to ensure appropriate, efficient services are provided to customers.
Kevin is committed to serving customers, and his team is a single resource for both pharmacy and medical services. They help to create customized, comprehensive solutions depending upon our customers’ unique, ever-evolving needs—providing solutions that reduce costs and improve overall care.
Dan Riser, CPA
Chief Financial Officer
Official: Chief Financial Officer
Unofficial: Money Maestro
Dan has been with Heritage since 2013 and is responsible for all of Heritage Health Solutions’ Finance / Accounting, Contracts / Proposals, Legal and Quality functions. Dan previously honed his skills working four years at Ernst & Young followed by nine years at one of the nations’ largest nonprofits.
Dan develops pricing to deliver best-value solutions to Heritage Health Solutions’ clients. His team partners with operating personnel to ensure financial systems and procedures are properly positioned to provide maximum support for clients. This includes accurate invoicing and well-documented controls, along with ongoing audits. For instance, although not required to do so as a private company, Heritage provides an annual SOC-1 report to its clients, demonstrating unwavering commitment to delivering quality service.
He is a strategic thinker with an unrelenting pursuit of excellence. He always seeks the best for our clients. He speaks the language of business but communicates it in a way others can understand. He loves helping others and enjoys delivering unique solutions to Heritage’s clients.
Craig York, MBA, MS
Chief Information Officer
Official: Chief Information Officer
Unofficial: The Bridge
Craig has been an IT leader for more than 20 years—more than 18 of that specifically in health care. He is a Board-Certified Health Care Executive (the Fellow certification offered by the American College of Health Care Executives) and he is a Certified Health Care CIO (offered by the College of Health Care Information Management Executives).
From an IT perspective, Craig is building infrastructure that empowers and enables clients—helping them to understand their spending and patient outcomes, allowing them to make better decisions and improve care for their organizations. He is also responsible for the security and integrity of information. Heritage’s IT Team is different because they are forward-thinking and actively engaged in the client conversation.
Craig is a business-first IT leader. Technology is a core strength, but Craig lives in the world of business challenges. He is focused on solving those challenges first and foremost. Craig is able to effectively bridge the often-wide communication gap between specialized technicians and visionary business leaders to connect opportunities through technical innovation.
Anthony von Reichert
Vice President, Human Resources & Quality Compliance
Official: Vice President, Human Resources & Quality Compliance
Unofficial: Vice President of Happy Humans
Anthony has been in Human Resources for twenty years. He started in Telecom and then quickly gravitated to the health care sector—including a move to the US Embassy in South Africa to work with the Centers for Disease Control in Pretoria.
Anthony’s customers are the people at Heritage Health Solutions, a group he is dedicated to helping succeed. He strongly believes that his day-to-day work and actions benefit his team members’ personal lives by making sure they are well-taken care of. And that, in return, enables employees to take better care of clients.
Anthony strives each day to remember that his position is one of the human experience—that it takes compassion and understanding to reach people and let them know they matter and are part of something bigger at Heritage than “just a job.”
Tim Urlocker
Director of Partner Relations
Official: Director of Partner Relations
Unofficial: Relationship Builder
Tim has 20+ years of experience in executive sales and management. He’s what you might call a go-getter. Tim has worked with a number of companies in the past—from start ups to industry leaders. He forges strong bonds with the businesses he engages with and is always focused on their success and business health.
Tim started at Heritage Health Solutions in early 2019 and has made an immediate impact. He currently manages the Outside Medical Network Team that works with sheriff’s offices and counties to reduce their off-site medical spend. As a result, his team has saved counties millions of dollars and thousands of administrative hours.
He is a champion for his customers. He gets to know the people he works with and he is focused on their ultimate success. He is a “foxhole partner”—someone you want next to you in battle. He has a passion for learning combined with a relentless pursuit to help others. One thing he strives to do is put himself in a client’s shoes, to better understand their needs. Then he brings them solutions that drive results.
Kristin Blanchard, Director Provider Networks
Official: Director, Provider Networks
Unofficial: The Network Ninja
Kristin Blanchard has over 25 years of experience in Healthcare, both clinical and managed care settings. In 2017, she shifted her focus towards a satisfying and rewarding career in Corrections. At Heritage Health Solutions, Kristin is leading the efforts to develop our cost-effective, preferred provider networks while establishing and maintaining positive relationships with community healthcare providers.
As a healthcare professional, Kristin has worked in Geriatric Medicine, providing hands-on care to vulnerable seniors, Network Development developing exclusive provider networks in various geographic locations across the country, and Cost Containment with an emphasis on Population Health Management working with self-funded employer groups looking to better control costs and improve the care of their employees.
As an enthusiastic and motivated Healthcare Operations professional, Kristin would say that the favorite part of her career is learning something new every day as the market evolves as well as being a mentor and training others.
Vanessa Garcia, BA, CPhT
Program Manager, V.A. Programs
Official: Program Manager, VA Program
Unofficial: The Solution Provider
Vanessa has worked in the public sector for many years and understands the dynamics in play at the Department of Veterans Affairs. She started her career as a Pharmacy Technician and has worked at Heritage Health Solutions in multiple roles since 2011. She has been the VA Program Manager since March 2019.
Her team is extremely dedicated and client focused. They have been commended on their responsiveness and ability to be there when it counts. Vanessa shows professionalism and is able to support her clients with a multitude of concerns and requests. This includes member services, invoice/billing inquiries, reporting needs, and more. Combined, her team has over 20 years of pharmacy and account management experience.
She has broad experience in pharmacy and medical services that enables her to identify a wide range of solutions depending on the client’s needs. Vanessa epitomizes a solutions-oriented attitude and is dedicated to giving her clients the best service possible.
Dawn Snow, BA, CPhT
Senior Director, USMS Programs
Official: Senior Director, USMS Programs
Unofficial: Miracle Worker
Dawn has the kind of expertise that only experience bestows. Her 20-year background as a pharmacy technician keeps her current on leading drugs and therapies which allows her to truly lead as Program Manager.
Dawn excels at customer service and problem solving. She is always willing to help others by doing the right thing. Dawn serves as primary point of contact and supports daily activities of the U.S. Marshals Service District Offices, Sub-District Offices, detention facilities, local retail and mail order pharmacies, and contract partners. She assists with and resolves National Managed Care Contract program concerns, communicating about changes to the Preferred Provider Network, the claims payment program, and the pharmacy program.
She does whatever it takes and then some. She is truly an advocate for her customers, working tirelessly to find the solutions they need, even if that means uncovering new avenues and paths to pharmacy and medical claims. She manages relationships and solves problems on a daily basis.