Tonya Clark
CEO
Hamilton Baiden
EVP & General Manager
Kevin James
Chief Pharmacy Officer
Dan Riser, CPA
VP Finance
Craig York, MBA, MS
VP Information Technology
Anthony von Reichert
Director of Human Resources
Tim Urlocker
Director of Sales
Je Ewing
Director of Marketing
Vanessa Garcia, BA, CPhT
Program Manager, V.A. Programs
Dawn Snow, BA, CPhT
Program Manager, USMS Programs
Caroline McLean
Quality Program Manager
Tonya Clark
CEO
Official: Chief Executive Officer
Unofficial: The Rock
Tonya is, without question, one of the brightest stars in her field. She is a tax accountant by education and started her career at PwC in the State and Local Tax Division. She has over twenty years of experience and has been with Heritage Health Solutions in multiple leadership roles since 2007.
Tonya provides the leadership, vision and drive that inspires her teams to provide innovative, comprehensive solutions that is unprecedented in the industry. Her biggest differentiator is the customer service levels she promotes at Heritage Health Solutions. She constantly looks for ways to solve problems for each of Heritage’s customers. Her team has become known for being strategic thought-leaders.
Tenacity. Tonya’s 12 years at Heritage Health Solutions gives her a unique perspective within the organization, having played a pivotal role in the growth and success of the organization. Under Tonya’s leadership, Heritage has won several major contracts and more importantly, has maintained those contracts through exceptional customer service. Her unwavering commitment to Heritage’s mission and vision inspires her team to change the game in health care.
Hamilton Baiden
EVP & General Manager
Official: Executive Vice President & General Manager
Unofficial: Big Thinker
Hamilton has spent more than a dozen years in Biotech Pharmaceutical Manufacturing. Prior to Heritage Health Solutions, Hamilton served as the Executive Vice President of Sales & Marketing at Avella Specialty Pharmacy.
Hamilton is tasked with all aspects of growth at Heritage Health Solutions, which largely revolves around helping customers understand the breadth and innovative nature of all the services Heritage provides. He brings a sharp mind and an entrepreneurial spirit. In his words, “nothing will stand in our way when it comes to finding solutions for our customers and taking better care of our patients.”
He is committed to finding solutions—even when they don’t previously exist. There is no problem, large or small, that Hamilton and his team cannot evaluate and design a solution around. His goal is to provide a better health care experience to clients while reducing their total costs.
Kevin James
Chief Pharmacy Officer
Official: Chief Pharmacy Officer
Unofficial: Problem Solver
Kevin has over 25 years of experience, across a broad range of industries, including retail and specialty pharmacy sales and operations, government programs, regulatory compliance, auditing, account management, managed care contracting, and claims adjudication. He easily enters into new environments and develops programs that positively change process flow and improve productivity.
Kevin plays a significant role at Heritage Health Solutions, designing, implementing, performing and completing activities to maintain and improve the quality, compliance, and cost effectiveness of the pharmacy programs for Heritage’s pharmacy business lines. He oversees day-to-day clinical service operations, provides support to the Clinical Staff, Account Management and the Customer Care Teams, monitors and measures the impact of business initiatives and provides suggestions and direction to ensure appropriate, efficient services are provided to customers.
Kevin and his team is a single resource for both pharmacy and medical services. They help to create customized, comprehensive solutions depending upon our customers’ unique, ever-evolving needs—providing solutions that reduce costs and improve overall care.
Dan Riser, CPA
VP Finance
Official: Vice President of Finance
Unofficial: Money Maestro
Dan swings a big bat. He is responsible for all of Heritage Health Solutions’ financial planning and reporting, accounting, tax, auditing, treasury, insurance, and more. Dan previously honed his skills working at Ernst & Young, LLP.
His team partners with operating personnel to ensure Heritage Health Solutions financial systems and procedures are properly positioned to provide the best possible support for clients. This includes accurate invoicing and well-documented controls, along with ongoing audits. Although not required to do so as a private company, Heritage provides an annual SOC-1 report to its clients, demonstrating unwavering commitment to delivering quality service.
He is a strategic thinker with an unrelenting pursuit of excellence. He is always seeking the best for our clients. He speaks the language of business but communicates it in a way others can understand. “I love helping others and am excited to deliver unique solutions to Heritage’s clients,” he says.
Craig York, MBA, MS
VP Information Technology
Official: Vice President Information Technology
Unofficial: The Bridge
Craig has been an IT leader for more than 20 years—more than 18 of that specifically in health care. He is a Board-Certified Health Care Executive (the Fellow certification offered by the American College of Health Care Executives) and he is a Certified Health Care CIO (offered by the College of Health Care Information Management Executives).
From an IT perspective, Craig is building infrastructure that empowers and enables clients—helping them to understand their spend and patient outcomes, allowing them to make better decisions and improve care for their organizations. He is also responsible for the security and integrity of information. Heritage’s IT Team is different because they are forward thinking and actively engaged in the client conversation.
Craig is a business-first IT leader. Technology is a core strength, but Craig lives in the world of business challenges. He is focused on solving those challenges first and foremost. Craig is able to effectively bridge the often-wide communication gap between specialized technicians and visionary business leaders to connect opportunities through technical innovation.
Anthony von Reichert
Director of Human Resources
Official: Director of Human Resources
Unofficial: Director of Happy Humans
Anthony has been in Human Resources for twenty years. He started in Telecom and then quickly gravitated to the health care sector—including a move to the US Embassy in South Africa to work with the Centers for Disease Control in Pretoria.
Anthony’s customers are the people at Heritage Health Solutions, a group he is dedicated to helping succeed. He strongly believes that his day-to-day work and actions benefit his team members’ personal lives by making sure they are well-taken care of. And that, in return, enables employees to take better care of clients.
Anthony strives each day to remember that his position is one of the human experience—that it takes compassion and understanding to reach people and let them know they matter and are part of something bigger at Heritage than “just a job.”
Tim Urlocker
Director of Sales
Official: Director of Sales
Unofficial: Relationship Builder
Tim has 20+ years of experience in executive sales and management. He’s what you might call a go-getter. Tim has worked with a number of companies in the past—from start ups to industry leaders. He forges strong bonds with the businesses he engages with and is always focused on their success and business health.
Tim started at Heritage Health Solutions in early 2019 and has made an immediate impact. He currently manages the Proposal Team, working with health care consultants in the public, commercial, and correctional sectors. His goal is to deliver comprehensive solutions that satisfy Heritage clients’ needs.
He is a champion for his customers. He gets to know the people he works with and he is focused on their ultimate success. He is a “foxhole partner”—someone you want next to you in battle. He has a passion for learning combined with a relentless pursuit to help others. One thing he strives to do is put himself in a client’s shoes, to better understand their needs. Then he brings them solutions that drive results.
Je Ewing
Director of Marketing
Official: Director of Marketing
Unofficial: The Advocate
Je has a history of helping B2B companies tell their unique stories using integrated digital and traditional marketing strategies that build and maintain a strong and consistent brand. As the Director of Marketing for Heritage Health Solutions, she develops communications strategies that drive online and offline engagement with the brand.
She gets the word out to existing customers and informs potential clients about the benefits of Heritage Health Solutions. There are so many great ways that Heritage can help clients, and Je’s job is to ensure that the Sales Team and Account Managers have all the tools they need.
She is the ultimate multi-tasker. She moves effortlessly between managing trade shows to websites to social postings. She is a passionate, tireless worker who always looks for new ways to connect with clients who can benefit from Heritage’s services.
Vanessa Garcia, BA, CPhT
Program Manager, V.A. Programs
Official: Program Manager, VA Program
Unofficial: The Solution Provider
Vanessa has worked in the public sector for many years and understands the dynamics in play at the Department of Veterans Affairs. She started her career as a Pharmacy Technician and has worked at Heritage Health Solutions in multiple roles since 2011. She has been the VA Program Manager since March 2019.
Her team is extremely dedicated and client focused. They have been commended on their responsiveness and ability to be there when it counts. Vanessa shows professionalism and is able to support her clients with a multitude of concerns and requests. This includes member services, invoice/billing inquiries, reporting needs, and more. Combined, her team has over 20 years of pharmacy and account management experience.
She has broad experience in pharmacy and medical services that enables her to identify a wide range of solutions depending on the client’s needs. Vanessa epitomizes a solutions-oriented attitude and is dedicated to giving her clients the best service possible.
Dawn Snow, BA, CPhT
Program Manager, USMS Programs
Official: Program Manager, USMS Programs
Unofficial: Miracle Worker
Dawn has the kind of expertise that only experience bestows. Her 20-year background as a pharmacy technician keeps her current on leading drugs and therapies which allows her to truly lead as Program Manager.
Dawn excels at customer service and problem solving. She is always willing to help others by doing the right thing. Dawn serves as primary point of contact and supports daily activities of the U.S. Marshals Service District Offices, Sub-District Offices, detention facilities, local retail and mail order pharmacies, and contract partners. She assists with and resolves National Managed Care Contract program concerns, communicating about changes to the Preferred Provider Network, the claims payment program, and the pharmacy program.
She does whatever it takes and then some. She is truly an advocate for her customers, working tirelessly to find the solutions they need, even if that means uncovering new avenues and paths to pharmacy and medical claims. She manages relationships and solves problems on a daily basis.
Caroline McLean
Quality Program Manager
Official: Quality Program Manager
Unofficial: The Process Guru
Caroline has an impressive career in Quality Management. At various times over the past two decades she has been a case manager, family and individual counselor, and clinician for the Idaho Department of Health and Welfare, to name a few. Each of these work experiences was held to a strict quality component.
Caroline leads the Quality Management Program for Heritage Health Solutions. This involved program allows Heritage to meet or exceed contract requirements, customer needs, and overall expectations, with participation from every level of the organization. She manages the quality of contract performance and employs strong risk management processes from point of discovery through resolution.
Caroline is a passionate and meticulous team member. She is also multi-faceted and flexible in her abilities and areas of expertise. Caroline upholds an aggressive work ethic, yet effectively maintains relationships while respecting diversity of thought and equity.